Privacy

At WebSpring we want your on-line experience to be enjoyable and we take care to respect your privacy when you visit our web site. We abide by a strict Code of Practice that demands we handle your personal details responsibly. This Code also requires that we act fairly and honestly in all of our customer transactions. We do this gladly because we know that if you have a good experience with us, you will want to visit this web site again. Generally, we only use the information we collect about you to conduct business with you and to answer your enquiries. Our electronic commerce and privacy standards are derived from the world's best business practices and we abide by the following principles:

We Provide Essential Online Information

We provide clear, complete and up-to-date information online about our business and the products and services we offer. This includes how to get in touch with us. This information helps you to make informed choices. If you have a problem with any of our goods or services, we can be e-mailed at pegan@webspring.com.au if there is a problem.

We Have A Secure System

In this age of internet communication, we have learned that our customers require peace of mind when it comes to the security of using the internet. We have taken steps to ensure your personal information is safe by developing and using a secure server that has the most up-to-date encryption (decoding) methods. This means all our customer data is protected against misuse, loss or unauthorised access, modification or disclosure. In addition, we also take steps to destroy or suppress personal information if it is no longer needed for any purpose.

Information Collection/Use

We only collect customer information that is necessary for what we do. For example, when you make an online enquiry, we need to have your name, e-mail address or phone number. This enables us to contact you in a timely manner. In addition, we limit the collection of highly sensitive information because, in general, it is not necessary for what we do.

We always tell you who we are and what we intend to do with your information when we receive it. We strive to be open - we will let you know what sort of personal information we hold, how we collect it, how we use and disclose it, if you want to know.

We only collect personal information by lawful and fair means. This means we are never unreasonably intrusive when it comes to dealing with our customers. From time to time, we may also collect non-personal information from our customers. This helps us in our ongoing efforts to improve our web site and the on-line experience for our visitors. We also monitor our customers' usage of our web site to make improvements and provide other items you might want to know about.

As much as possible, we will collect your information directly from you. If we collect details about you from someone else, we will, whenever possible, make sure you know we have done this and why.

We Will Respect Your Preferences

We may also use the information we collect to keep you abreast of changes in our web site, to inform you about new products and services, or to let you know about special offers you might find worthwhile. If you would rather not receive this information, you can let us know.

We always provide customers with an opportunity to opt-out of receiving future offers via e-mail. If you don't wish to receive new information, just e-mail us at pegan@webspring.com.au and we will delete your details from all internal databases.

Offering Information to Other Parties

We only use your information to conduct business or respond to your enquiries. Your details will not be passed on to any third parties without your consent.

Let Us Know What You Think

Privacy is a sensitive issue. At anytime, if you believe we have not adhered to these principles, please let us know us by e-mail at pegan@webspring.com.au and we will make every effort to review and correct the problem. We also welcome your questions and comments about privacy and our Code of Practice.